Return & Refund Policy
Last updated December 3, 2025
At Eco Jersey, we take pride in offering high-quality, sustainable, and ethically crafted apparel designed to deliver an exceptional customer experience. If, for any reason, your purchase does not meet your expectations, our return and refund policy ensures a fair, transparent, and customer-friendly process.
Your satisfaction is important to us, and we aim to make every step—from placing an order to returning a product—simple and stress-free.
1. Return Eligibility
To maintain product quality standards and ensure a smooth return process, returned items must meet the following criteria:
- The product must be unused, unworn, and free from any signs of wear.
- Items must be returned with original tags, labels, and accessories intact.
- The garment must be in its original packaging (e.g., eco-friendly pouch, box, or protective wrap).
- Products exposed to strong odors, stains, or improper handling may be denied return eligibility.
Eco Jersey reserves the right to inspect returned merchandise before approving a refund or replacement.
2. Return Timeframe
Customers may request a return of eligible products within 30 days from the date the order is delivered.
After this period, returns are no longer accepted due to handling and hygiene standards.
3. How to Initiate a Return
Initiating a return is easy. Customers may choose any of the methods below:
a. Email Support
Send an email to support@ecojersey.com with your order number and reason for return.
b. Support Ticket System
Open a ticket from your Eco Jersey account at:
https://ecojersey.com/my-account/support-tickets/
Once your request is reviewed, our support team will provide you with:
- A confirmation of your return eligibility
- Step-by-step instructions
- A prepaid return label (if applicable)
4. Return Shipping Charges
Eco Jersey covers the cost of return shipping for all eligible items.
Customers will receive a prepaid return label once the return request is approved.
If a product does not meet the eligibility criteria upon inspection, return shipping charges may apply or the product may be sent back to the customer.
5. Refund Options & Method
Eco Jersey offers flexible refund solutions to better serve our customers:
- Refund to original payment method
- Exchange for another size or color (subject to availability)
- Replacement product if your item is defective or damaged
- Store credit upon customer request (optional)
Refunds will always be issued in the same currency used during the original transaction.
6. Refund Processing Timeline
We aim to process returns quickly and efficiently:
- Returned products are inspected within 72 hours of arrival at our facility.
- Refunds typically take 7–14 business days to appear in your account, depending on your bank or payment provider.
- Customers will receive an email confirmation once the refund is successfully processed.
7. Non-Returnable & Non-Refundable Items
Certain items cannot be returned due to hygienic, customization, or regulatory reasons:
- Personalized or custom-made garments
- Clearance, discounted, or final-sale items
- Undergarments, innerwear, or hygiene-sensitive products
- Gift cards, store credits, or promotional vouchers
Please ensure you review item details before placing your order.
8. Damaged, Incorrect, or Defective Items
If you receive a product that is damaged, defective, or not what you ordered, please contact us immediately.
To speed up the resolution process, customers are encouraged to share clear photos or videos of:
- The damaged area
- The full product
- Packaging or shipping condition
Once verified, Eco Jersey will arrange:
- A full refund, or
- A replacement item at no additional cost
We strive to prioritize such cases and resolve them as quickly as possible.
9. Exchange Policy
If you ordered the wrong size, color, or simply wish to try another style, we gladly offer exchanges.
Customers may initiate an exchange through email or ticket support.
Once the returned item is received and inspected, the replacement product will be dispatched.
If the requested product is not available, customers may choose a refund or store credit instead.
10. Order Cancellation Policy
Orders can be canceled under these conditions:
- Before dispatch:
Orders not yet shipped can be canceled instantly for a 100% refund. - After dispatch:
Once a product is in transit, cancellations are no longer available.
Customers must follow the standard return process upon receiving the item.
11. International Returns
Eco Jersey accepts international returns.
However, return shipping coverage may vary depending on the destination country and courier limitations.
Our support team will provide detailed instructions and labels based on your region.
12. Return Abuse & Fraud Prevention
To protect our customers and brand integrity, Eco Jersey may refuse returns in cases of:
- Excessive return activity
- Evidence of worn or damaged items
- False claims or repeated misuse of refund privileges
This allows us to maintain fair policies for all customers.
13. Contact Information
Our support team is available to assist with any questions or concerns related to returns, refunds, or exchanges.
- Support Desk: https://ecojersey.com/my-account/support-tickets/
- Email: support@ecojersey.com
We appreciate your trust in Eco Jersey and remain committed to offering you a smooth, premium, and sustainable shopping experience.