Refunds and Returns at Eco Jersey

2 min read

Table of Contents

How Do I Return an Item?
When Will I Receive My Refund?
Can I Exchange an Item Instead of Returning It?
What Items Are Eligible for Returns or Refunds?
Non-Returnable Items
How to Prevent Return Issues
Need Further Assistance?

At Eco Jersey, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, our refund and return policy makes it easy to resolve the issue.

How Do I Return an Item? #

If you need to return an item, follow these simple steps:

Review Our Return Policy: Make sure your item is eligible for a return. Generally, items should be returned within 25 days of purchase and in unused condition.
Contact Us: Reach out to our customer support team to initiate the return. We will provide you with a return authorization and instructions.
Pack the Item: Carefully pack the item in its original packaging or a secure box to prevent damage during shipping.
Ship the Item Back: Use the return shipping label provided to send the item back to us. Make sure to retain the tracking number for reference.

When Will I Receive My Refund? #

Once we receive your returned item and verify its condition, we will process your refund within 5–7 business days. The refund will be credited back to your original payment method. Please note that it may take an additional few days for the funds to appear in your account, depending on your bank or payment provider.

Can I Exchange an Item Instead of Returning It? #

Yes! If you prefer an exchange, we can arrange that. Simply let us know when contacting customer support, and we will assist you with the exchange process.

What Items Are Eligible for Returns or Refunds? #

Clothing Items: Must be unworn and unwashed.
Accessories: Should be in their original packaging.
Customized Products: Unfortunately, we cannot accept returns or refunds on personalized items unless there is a manufacturing defect.

Non-Returnable Items #

Sale or clearance items
Gift cards
Underwear and swimwear (for hygiene reasons)

How to Prevent Return Issues #

To avoid returns, we recommend checking sizing charts and product descriptions carefully before purchasing. If you have any questions, feel free to contact us for assistance in choosing the right product.

Need Further Assistance? #

If you need more information or help with your return or refund, please visit our Contact Us page or email our customer support team. We’re here to assist you!