Understanding Refund Timelines

Wondering how long it will take to receive your refund after returning an item? Here’s a guide to our refund timelines and what you can expect throughout the process.

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Refund Processing Time #

1. Return Received:
   • After we receive your returned item, it typically takes 3-5 business days to process.
2. Refund Issued:
   • Once the return is processed, we will issue your refund to the original payment method within 72 hours, but it may take 14 business days to credit your account.

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Factors That Can Affect Refund Timelines #

• Return Condition: Items that are returned in unsatisfactory condition may require additional processing time.
• High Return Volume: During busy periods, such as holidays, processing times may take slightly longer.
• Payment Method: Depending on your payment provider, it may take an additional 14 business days for the refund to appear in your account.

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Tracking Your Refund #

You’ll receive an email notification once your refund has been issued. You can also check the status of your refund through your Eco Jersey account under “Order History.”