Missing or Delayed Orders at Eco Jersey

At Eco Jersey, we strive to deliver your orders on time. However, delays or missing orders can happen occasionally. This article explains what to do in such situations.

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What Causes Delayed or Missing Orders? #

Some common reasons include:

• Customs Delays: For international shipments, packages may take longer to clear customs.
• Incorrect Address: Deliveries may fail if the shipping address provided is incomplete or incorrect.
• Courier Delays: Bad weather or other unforeseen issues can delay shipments.

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What to Do If Your Order Is Delayed? #

1. Check Your Tracking Link: Use the tracking link emailed to you to view your order’s status.
2. Contact the courier: Reach out to the delivery service for updates using your tracking number.
3. Contact Eco Jersey: If the courier doesn’t provide a resolution, let us know. Include your order number and any relevant details.

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What to Do If Your Order Is Missing? #

If your order status says “Delivered,” but you haven’t received it:

1. Check Around Your Property: Sometimes, packages are left in safe spots like a porch or side door.
2. Ask Neighbors: Your package might have been delivered to a nearby address by mistake.
3. Contact Customer Support: If you still can’t locate your order, reach out to us for assistance. “Help Desk”.

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Resolution for Missing or Delayed Orders #

• Replacements: If your order is confirmed lost, we’ll send a replacement at no extra cost.
• Refunds: If a replacement isn’t possible, we’ll issue a refund. “Please read our refund policy.”

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How to Avoid Delays or Missing Orders? #

To ensure smooth delivery:

• Double-check your shipping address before placing an order.
• Use the tracking information provided to stay updated.

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Need Assistance? #

We’re here to help if you experience any problems with missing or delayed orders. Contact our support team via email or create a “support ticket for a quick resolution.