What to Do If You Receive a Damaged or Incorrect Item

At Eco Jersey, we strive to provide high-quality products and service. If you receive a damaged or incorrect item, we’re here to help. Follow these steps to resolve the issue quickly.

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Steps to Take If You Receive a Damaged Item #

1. Inspect the Item:
   • Check the condition of the product as soon as it arrives.
2. Document the Damage:
   • Take clear photos of the damage for proof.
3. Contact Customer Support:
   • Reach out to our customer service team via email or support desk within 7 days of receiving the item.
4. Provide Order Details:
   • Include your order number, photos of the damage, and a description of the issue.

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Steps to Take If You Receive the Wrong Item #

1. Check the Product Against Your Order:
   • Compare the item you received with your order confirmation.
2. Contact Customer Support:
   • Let us know within 7 days of receiving the incorrect item.
3. Return the incorrect item:
   • We’ll guide you through the return process, and a replacement or refund will be issued.

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Return Shipping for Damaged or Incorrect Items #

We will cover return shipping costs for items that are damaged or incorrect. A prepaid shipping label will be sent to you once your return is authorized.