What to Do If Your Account Is Locked or Suspended

If you’re unable to access your Eco Jersey account due to a lock or suspension, follow this guide to regain access.

---

Why Your Account Might Be Locked #

• Multiple Failed Login Attempts: Excessive incorrect password entries can trigger a lockout.
• Suspicious Activity: Unusual login behavior may cause your account to be temporarily suspended.
• Violation of Terms: Non-compliance with our policies can lead to suspension.

---

Steps to Unlock Your Account #

1. Check Your Email:
   • Look for an email from Eco Jersey explaining the reason for the lock or suspension.
2. Reset Your Password:
   • Use the “Forgot Password” option to create a new password.
3. Contact Customer Support:
   • If the issue persists, reach out to our support team for assistance.

---

Preventing Account Lockouts #

• Use Secure Devices: Avoid logging in from shared or public devices.
• Enable 2FA: Add an extra layer of security to your account.