Return & Refund Policy

Last Updated: February 9, 2025

At Eco Jersey, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, our return and refund policy makes it easy for you to request a return, exchange, or refund.

1. Return Eligibility

  • Items must be unused, unworn, and in their original packaging to be eligible for return.

2. Return Timeframe

  • Customers have up to 30 days from the date of delivery to return an item.

3. Return Process

4. Return Shipping

  • Eco Jersey takes care of the expenses associated with return shipping for items that meet the eligibility criteria. This means that if your purchase qualifies, you won’t have to worry about any costs incurred for sending the item back.

5. Refund Method

  • Refunds are processed to the original payment method.
  • Customers may also request a replacement product instead of a refund.

6. Refund Processing Time

  • We process returns within 72 hours after receiving the returned item.
  • Refunds may take up to 14 days to be credited to your account.

7. Non-Returnable Items

  • Certain items cannot be returned, including custom orders, sale items, and undergarments.

8. Damaged or Defective Items

  • Customers must immediately contact customer support or create a support ticket if they receive a damaged or defective product.
  • We will arrange a refund or replacement as per the customer’s request.

9. Exchange Policy

  • We offer an exchange policy. Customers must contact support or create a ticket using our support desk to initiate an exchange.

10. Cancellation Policy

  • Orders not yet dispatched can be canceled immediately for a full refund.
  • If an order has already been dispatched, customers must follow the return and refund procedure as outlined above.

Contact Information

If you have any questions regarding our return & refund policy, please reach out to us:

Support Desk: https://ecojersey.com/my-account/support-tickets/
Email: support@ecojersey.com

Thank you for choosing Eco Jersey!