Last updated: February 9, 2025
At Eco Jersey, we are committed to delivering high-quality products to customers worldwide with a seamless shipping experience. Please read our shipping policy carefully to understand our shipping terms and procedures.
1. Shipping Destinations
We proudly ship worldwide. No matter where you are located, we ensure that your order reaches you through our trusted international shipping partners.
2. Order Processing Time
- Once your order is placed, it will take 2-4 business days (Monday to Friday) to process and prepare your items for shipment.
- You will receive a confirmation email once your order is ready for dispatch.
- Transit Time: 5-10 business days (Monday to Friday)
- Order Cut-Off Time: Orders placed after 4 PM to 6 PM will be processed the next business day
3. Shipping Methods & Costs
- We provide free worldwide shipping for all orders.
- Orders are shipped using trusted courier services, including DHL, UPS, FedEx, and other international shipping partners.
4. Estimated Delivery Time
- Once shipped, orders typically arrive within 5-10 business days, depending on the destination.
- Total estimated delivery time: 8–12 business days (processing + shipping time).
Note: Delivery times may vary based on location, customs clearance, and unforeseen circumstances.
5. Tracking Information
- Once your order has been shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor the progress of your shipment in real time.
- If you do not receive your tracking details, please contact us at support@ecojersey.com.
Cancellations & Refunds
- Before Shipment: You can cancel your order anytime before it is dispatched for a full refund.
- After Shipment: If the order has already been shipped, please refer to our Refund Policy or create or create a support ticket for further assistance.
6. Shipping Delays & Issues
- In rare cases, orders may experience delays due to factors such as weather conditions, customs clearance, or operational disruptions.
- If your shipment is delayed beyond the expected delivery time, please contact our support team at support@ecojersey.com for assistance.
7. Lost or Damaged Packages
- If your package is damaged upon arrival, please contact us immediately and return the package as per our Return & Refund Policy.
- If your package is lost in transit, we take full responsibility and offer either a full refund or a replacement product, depending on your preference.
Incorrect Address Policy
If an incorrect address is entered at checkout and the order is returned due to failed delivery:
- We will not be responsible for lost packages.
- Ensure your shipping address is accurate and complete to avoid issues.
8. Contact Information
If you have any questions regarding our shipping policy, feel free to reach out to us:
- Store Name: Eco Jersy
- Support Availability: 24/7
- Business Hours: 9:00 AM – 4:00 PM
- Email: support@ecojersey.com
Thank you for choosing Eco Jersey!